Ports & Routes
Global Port Intelligence
We want you to be confident when subscribing to Ports & Routes. This policy explains when and how you can request a refund.
💳 Payments are processed by Paddle.com Market Limited, our Merchant of Record. All refunds are issued by Paddle and will appear on your statement from Paddle.
A one-time refund is available within 7 days of your first Pro subscription purchase. This applies once per account and may be declined if significant data usage has occurred during the period.
Email us at admin@portsandroutes.com within 7 days of your purchase with:
We will process your request within 2 business days and issue the refund through Paddle. Refunds typically take 5–10 business days to appear on your statement depending on your bank.
Subscriptions renew automatically each month. To avoid being charged for the next cycle, cancel before your renewal date using the billing portal (accessible from your account menu).
We do not offer refunds for subscription renewals that have already been charged, except in cases of billing errors or technical failures on our part.
If you were charged incorrectly — for example, charged twice or charged after cancelling — contact us immediately at admin@portsandroutes.com. We will investigate and issue a full refund if a billing error is confirmed.
Enterprise plans are negotiated individually. Refund terms for Enterprise customers are specified in the individual agreement signed at the time of purchase.
The Free plan has no charges and therefore no refunds apply.
For refund requests or billing questions:
admin@portsandroutes.com