Privacy Policy

Last updated: April 2026

This Privacy Policy explains how Ports & Routes ("we", "us", or "our") collects, uses, and protects personal data when you use portsandroutes.com ("Service"). We are committed to handling your data responsibly and in compliance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) where applicable.

1. Data We Collect

Data	When collected	Purpose
Name and email address	Account registration	Account management, transactional emails
Password (bcrypt hash — never plaintext)	Registration	Authentication
IP address and browser user agent	Each visit / login	Security, fraud prevention, anonymous analytics
Route queries and chatbot interactions	While using the Service	Delivering results, improving the Service
Payment information	Paid subscription	Processed entirely by Paddle — we do not store card details
Enterprise enquiry form responses	Submitting an enquiry	Responding to your request

We do not collect data about your browsing behaviour outside our website, and we do not use third-party advertising trackers.

2. Legal Basis for Processing (GDPR)

Contract performance — processing necessary to provide the Service you signed up for
Legitimate interests — security logging, abuse prevention, and service improvement
Consent — marketing emails, if you opt in (you can withdraw at any time)
Legal obligation — where required by law

3. How We Use Your Data

To create and manage your account
To deliver route data, reports, and chatbot responses
To process payments via Paddle
To send transactional emails (account verification, password reset, reports)
To respond to support and enterprise enquiries
To detect and prevent fraud or abuse
To improve and maintain the Service

4. Third Parties

We share data with the following third parties only to the extent necessary:

Paddle.com Market Limited — our payment processor and Merchant of Record. Paddle processes billing data under their own privacy policy. We receive confirmation of payment status but not your full card details.
Email delivery (localhost SMTP) — transactional emails are sent from our own mail server. No third-party email marketing platform is used.

We do not sell, rent, or trade your personal data to any third party for marketing purposes.

5. Data Retention

Account data — retained while your account is active and for 12 months after deletion, for legal and dispute resolution purposes
Session records — deleted when sessions expire (30 days) or on logout
Security logs (IP, user agent) — retained for 90 days
Payment records — retained by Paddle per their policy; we retain transaction references for 7 years for accounting purposes

6. Cookies

We use a single session cookie (pnr_session) to keep you logged in. This cookie is:

HttpOnly — not accessible to JavaScript
Secure — only sent over HTTPS
SameSite=Strict — not sent on cross-site requests
Expires after 30 days of inactivity

We do not use advertising cookies, analytics cookies, or any third-party tracking cookies.

7. Your Rights

Depending on your location you may have the following rights:

Access — request a copy of the personal data we hold about you
Rectification — ask us to correct inaccurate data
Erasure — ask us to delete your account and associated data
Portability — receive your data in a machine-readable format
Objection — object to processing based on legitimate interests
Restriction — ask us to pause processing while a dispute is resolved

To exercise any of these rights, email admin@portsandroutes.com. We will respond within 30 days.

8. Security

We take reasonable technical and organisational measures to protect your data, including:

All traffic encrypted via HTTPS (TLS)
Passwords stored as bcrypt hashes (cost factor 12) — never in plaintext
Session tokens generated with cryptographically secure randomness
Database access restricted to the application server
Rate limiting on authentication endpoints

No system is completely secure. If you discover a vulnerability please disclose it responsibly to admin@portsandroutes.com.

9. Children

The Service is not directed at children under 18. We do not knowingly collect personal data from anyone under 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users by email of material changes. The "Last updated" date at the top of this page will always reflect the most recent revision.

11. Contact

For privacy-related questions or requests:
admin@portsandroutes.com
Ports & Routes, portsandroutes.com

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